Operations and Program Manager
Royal Philips, headquartered in Amsterdam, The Netherlands, is a provider of healthcare and lifestyle products. Philips has a global presence, with manufacturing sites in 28 countries and sales outlets in 150 countries.
Within our Enterprise Information Management organization, I am leading our North America team to develop and deliver our sales catalog.
I have had the opportunity to work on both the manufacturing side and transactional side of various businesses during my career. The general focus on my work has been about improving company processes. Previous responsibilities include starting up a new manufacturing line at a silicon wafer company, and redesigning the manufacturing flow for an ultrasound company. While at Philips I have has the opportunity to work in two of their divisions – Healthcare, and Consumer Lifestyle. My first assignment was working in Healthcare for the Global Sales and Service organization in North America. Initially, working as a Lean Six Sigma Black Belt, and then working on an international team focusing on processes for global pricing. The last five years I have been working in The Netherlands for the Consumer Lifestyle division running the Net Promoter Score for Consumer Care and B2C Online. Most recently, working in our Healthcare division building the strategic pricing framework for Customer Services across 15 of our 17 markets. Developing and driving the pricing process between BIU’s, BG’s, CS, BG Field marketing and Markets for Customer Services.
MBA from Seattle University
BS from University of Washington in Materials Science and Engineering, emphasis in Ceramics